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TENANT GUIDE





Starting your search for a new property can be a daunting task. Our below information should help guide you and make the process easy to follow and understand

Tenants Guide to Rent


East and Central London rental markets are very competitive and fast-moving, but we can give any prospective tenants that register with us an added advantage. If you are registered with us you will be the first through the door of any newly listed properties. If you want to register with us, please create an account and you will be notified of any newly listed properties.


Benefits of Registering, Viewings & Making an Offer

We will help you find the right property. We will keep you constantly updated via emails and text alerts, even before the properties get listed on any property portal. 

You can book your viewing online or through the office by call or email. Once confirmed, we will send you all the necessary information including the property address, agent’s name and contact number, and the agent will meet you at the property. Our experienced agent will be there to answer any questions immediately and advise where necessary.

Once you find your perfect property you can make an offer by calling our office, sending an email or liaising with your agent. The property will be on a first come first serve procedure. Therefore, at the earliest we would advise you to contact us and make your interest known so we can advise you further.

Offer Agreed


Once your offer is accepted, we will organise the following, regardless of whether your property is fully managed by us or the Landlord.
  • Ask you to pay a Holding Rent equivalent of 1-weeks’ rent
  • Collect your proof of your photo ID and other documentation
  • We will start your reference checks including Right to Rent checks
  • Collect the remaining agreed outstanding payments at least 48 hours before scheduled move in date
  • Draft a tenancy agreement and get signed by clients
  • Arrange a date and time for the move-in, check-in & inventory checks at the same time

Completion & Deposits


On completion of the tenancy agreement, we will give you a full set of keys, and if your property is fully managed, we will provide you with your property manager's contact details.

Deposits for a long-let tenancy will be equivalent to five weeks' rent. For all our properties, we register the entire deposit amount through My|Deposits’ Custodial Scheme where they hold and protect the funds for the duration of your tenancy.

Other Fees


Contract variation, novation, amendment or change of occupant at the tenant’s request within an existing tenancy £50. Default fee of interest on late rent. If rent is more than 14 days overdue a 3% above Bank of England base rate will be charged. Default fee for lost keys or other respective security devices. The actual cost of replacement will be charged.

Client Money Protection


City Lord Client Money Protection is provided by UKALA and under the scheme accounting rules, City Lord is also a member of the SAFE agent, which ensures we have the necessary protection for monies held in our client account. For further information please contact us or visit safeagents.co.uk/about/

Property Inspection


For management property, we will regularly check property every 3 months unless there is an emergency or complain. For general inspection, we will provide at least 24 hours’ notice via email, post, and text.

Renewal


If you like to continue living in the property you must notify landlords or agents at least a couple of months before the tenancy expires and once the landlord’s agent confirms you have to sign a new contract anytime and at least 2 weeks before the contract expiry.

End of the tenancy


At the end of the tenancy landlords or agents will fix a date and time for check out Monday to Friday between 10 Am to 4 PM and Saturday 11 AM to 2 PM. Where tenants must return all the keys and leave the property in a condition landlord or agent provided.

Tenants Ref


If you require a ref from landlords or us please provide them landlords or agents email ( members@citylord.co.uk) where we will provide the ref they request. We don’t provide any ref certificate only upon request from the agency, ref check company, or landlords.

Deposit Return


City Lord's Management property deposit returns to tenant direct from my deposit and we realise it within  5 working days after check out unless there are any damage and disagreement and if there is no settlement this matter will pass to my deport caseworker and they will make a decision and resolve this matter on basis of landlords/ agents and tenants evidence.